Certified Facility Manager (CFM) Practice Exam

Which area in a hotel must accommodate various activities and high traffic?

1. Guest laundry

2. Kitchens

3. Lobby

4. Employee lounge

The correct answer is: Lobby

The lobby in a hotel is designed to be a central hub that accommodates various activities and high traffic. It serves as the first point of contact for guests upon check-in and provides space for guests to socialize, wait for transportation, or conduct business. The lobby often features amenities such as seating areas, concierge services, and information desks, all of which attract foot traffic throughout the day. In addition to accommodating guests and their luggage, the lobby may also serve as a venue for events or activities, enhancing its role as a multifunctional space. Its layout must facilitate easy movement, provide accessibility to other hotel facilities, and maintain a welcoming atmosphere, which altogether make the lobby a critical area for managing high traffic and various activities in a hotel setting.